Why you can’t make an appointment with a doctor on mos.ru

Over the weekend, Muscovites faced the fact that some services on the mos.ru portal and in My Documents offices became unavailable. The city authorities explain this by carrying out technical work.

On Saturday and Sunday, messages from Muscovites began to appear in social networks and instant messengers that they could not enter the electronic diary, transfer meter readings, make an appointment with a doctor and receive other public services that are usually available on the mos.ru portal. Indeed, we checked that these and some other services are not available on mos.ru. Visitors to the My Documents centers also faced problems. In particular, visitors were unable to obtain the necessary documents, including passports.

According to official sources, the problem is related to technical work.

“Obtaining some public services in the Moscow offices of My Documents is not available due to technical work in information systems related to the website of the mayor and the government of the capital,” he quotes TASS commentary of the press service of public service centers in which problems were observed.

Representatives of My Documents also assured that most public services are provided as usual.

As for the mos.ru portal, the problems here were also explained by technical work.

“The mos.ru portal is undergoing planned technical work. In this regard, some digital services may be temporarily unavailable to users. After the work is completed, all services will be available to residents in full, ”the Telegram channel of the Moscow Department of Information Technology reported. True, they did not say anything about the completion time of the technical work.

By the way

On September 14, due to a technical failure, the Moscow traffic police units were unable to provide public services for registering vehicles and issuing driver’s licenses. The problem was solved within two days.

Alena Bodrienko.

In the photo: a screenshot of a personal account on mos.en