The portal of the consumer of the city of Moscow was launched by the authorities of the capital together with Rospotrebnadzor
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The consumer portal of the city of Moscow is designed to help residents of the capital competently defend their rights in the field of trade and services.
On the portal, you can learn about your rights as a buyer or customer of services, file a claim or a lawsuit using an electronic assistant, get useful advice, and much more.
“The main task of the Moscow Consumer Portal is to tell you everything about your rights and teach you how to use them. There is a special section on the portal where we write about common situations that arise when buying goods or ordering services, and about how to resolve disputes with the seller. You will also find here useful articles, instructions, video memos, as well as online courses on consumer protection. explained on the portal.
The new resource contains useful articles on various areas of the consumer sphere, instructions written in understandable language, video materials designed to help resolve conflict situations between the seller and the buyer.
One of the important features of the Moscow City Consumer Portal is that they do not offer paid legal services, as on most sites of this kind.
Muscovites will be able to learn more about their rights in the areas of retail and distance trade, household and housing and communal services, services in the field of medicine, education, transport, tourism, and public catering. The portal will tell you how to act in case of problems with obtaining legal or financial services, buying or selling real estate, and in other cases.
On the official website of the Mayor of Moscow, it is noted that there is no need to specifically register on the portal. Logging in is done using an account on mos.ru.
Alena Bodrienko.
Illustration – screenshot of the main page of the consumer portal of the city of Moscow
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