The Ministry of Digital Transformation warned banks against providing services through messengers
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Russian banks should not provide services through messengers and accustom users to this, as fraudsters can take advantage of this. This was stated by Vladimir Bengin, Director of the Cybersecurity Department of the Ministry of Digital Development, speaking at the Ural Forum “Cybersecurity in Finance”.
“There is a third story, which you definitely don’t need to do. No need to provide services through messengers. A call to banks… Let’s not accustom citizens to the fact that a bank can officially come to them through instant messengers and provide some services, offer them, and so on, because we will never be able to teach them which checkbox to believe, which checkbox not to believe.” , – he said (cit. according to RIA Novosti).
According to Bengin, users often receive calls from scammers disguised as the Central Bank and the Ministry of Internal Affairs via WhatsApp. He clarified that from 65% to 85% of all fraudulent calls now go through this messenger. At the same time, customers do not notice that scammers call them via WhatsApp.
January 19 VTB launched the online banking function in Telegram. The day before, February 14, at VTB reportedthat are analyzing the possibility of launching these services on VK and Odnoklassniki, as well as on other digital platforms. In addition to VTB, Alfa-Bank and Promsvyazbank (PSB). So, the latter launched a business assistant for entrepreneurs back in 2021. Alfa-Bank announced the launch of online banking in the messenger in 2022.
The total number of banks that began to use chatbots to communicate with customers increased by 2.5 times last fall compared to 2021, wrote “Vedomosti”. With the help of chatbots, you can check the balance, find out where the nearest ATM is, how to activate the card, repay the loan ahead of schedule, enable SMS notifications, and so on.
In 2022, mobile applications of Russian banks that fell under blocking sanctions were removed from the App Store and Google Play. In particular, the services of Sberbank, VTB, Alfa BankPromsvyazbank (PSB), Sovcombank and others. Later, banks began to create copies of mobile applications for the iPhone. For example, the SBOL application appeared in the App Store, copying the functionality of “Sberbank online”, VTB launched Unicom Prime Balance, but these applications still disappeared from the sites. In January, Sberbank announced that it would install SBOL on iPhones in its offices using its own software.
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