Wildberries has stopped writing off from points of issue for the substitution of goods
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Wildberries decided not to write off more than 10,000 fines for substitution of goods, and the marketplace will also update the feedback system with employees and partners, the press service said.
Thus, more than 10,000 incorrect fines have been cancelled.
“In the near future, the feedback system with employees and partners of the company will be updated, thanks to which the speed of processing tickets for problematic situations will increase several times,” the press service said.
They also called the problem with the substitution of goods extremely sensitive for sellers. However, the company decided to “temporarily freeze” the mechanism for writing off for substitutions from the owners of partner points of issue of goods and managers of the pickup point in order to sort out the disputes that have arisen.
Previously, the owners and managers of a number of pickup points have expressed disagreement with the Wildberries fine system. Some points have declared that they are going on strike and will not work. The main office replied that with “partners who choose uncivilized forms of dialogue”, cooperation will be suspended.
After the publicity of the conflict, on behalf of the General Prosecutor’s Office of the Russian Federation in the Moscow Region, an inspection was carried out on the violation of the labor rights of employees of the online store. In addition, it became known that the Ministry of Industry and Trade is considering applications received from the owners of the Wildberries pickup point.
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