Smartphone insurance in the sights of the mediator
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DECRYPTION – They jumped 43% in the first half. From 2023, consumers will be better protected.
Insurance disputes have not weakened with the pandemic, quite the contrary. Complaints to insurance mediation, the body responsible for settling disputes between policyholders and insurers, have soared in the past two years (+ 30%) to reach 19,700 referrals in 2021.
Among these complaints, those related to affinity insurance, these additional guarantees taken out at the time of purchase (smartphone, travel, etc.) continue to represent “a disproportionate share of referrals” in damage insurance: “13% of total files in 2021”, points out the independent body in its annual report. This trend has accelerated since the start of the year, with a surge (+43% in the first half year on year) for smartphone insurance.
Read alsoSales of PCs and smartphones fell sharply
In question, often dubious practices in store: forced subscriptions, free offer maintaining the vagueness on the period of retraction, even problems related to the quality of these guarantees, in the end not very protective. The…
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