Sber has established a mechanism for returning money transferred to scammers to customers

Sberbank has launched a project to return money to customers that they transferred to scammers. The bank has already returned such funds to several hundred customers, said TASS Deputy Chairman of the Board of Sberbank Stanislav Kuznetsov on the sidelines of the St. Petersburg International Economic Forum.

According to Mr. Kuznetsov, the return of funds from fraudsters is a laborious process, a citizen must go to court and collect evidence that the operation was fraudulent. “I don’t remember a single case where it was possible to solve this in 10 days. We found an opportunity for ourselves to build a slightly different process for returning this money, ”he said.

In an interview with Kommersant FM, Stanislav Kuznetsov declaredthat Sber has done a tremendous job to protect customers from scammers. In particular, according to him, the bank has created a system for monitoring fraudulent transactions, which protects customers with 99.6% efficiency.

15 June Bank of Russia offered allow victims of fraudsters to file complaints with the police through the Gosuslugi portal and online banking services. Formerly Deputy Chairman of the Board of Sberbank informedthat this year the number of telephone fraud attempts against Russians reached 8.6 million per day compared to 5 million in 2022.

Erdni Kagaltynov