Mercedes-Benz disconnected dealers in Russia from software – Kommersant

The Mercedes-Benz concern disconnected Russian dealers from the software, reported “Izvestia” in the press service of MB RUS (distributor of Mercedes-Benz in the Russian Federation). According to the company, access to online systems through which maintenance is carried out has been terminated.

MB RUS said that the repair and maintenance of machines will be carried out on the basis of “accumulated experience and knowledge.” “Dealers are disconnected from the manufacturer’s online software systems. In some cases, the lack of access to online systems will lead to an increase in the repair time,” the company said.

The association “Russian Automobile Dealers” stated that official dealers are experiencing problems with software for most foreign brands, but their names were not given. The Izvestia source called the main problem the increase in the repair time.

“This applies not only to Mercedes, but also to BMW. It is clear that now dealers are trying with all their might to comply with warranty obligations to car owners. Third-party software and equipment sold on marketplaces help to bypass restrictions. But in fact, the term “official dealer” loses its meaning, ”says the interlocutor of the publication.

At the end of November 2022, Mercedes-Benz announced its withdrawal from the Russian market and announced plans to sell its assets in the country to Avtodom. The amount of the deal was not disclosed. Avtodom reported that as part of the deal, Mercedes received an option to buy back the Russian business at a market price. Minister of Industry and Trade Denis Manturov saidthat the Mercedes-Benz plant near Moscow will most likely produce cars.

Details – in the material “Kommersant FM” “Mercedes-Benz left the guarantee”.

Laura Keffer