Aeroflot will compensate flight delays with bonus miles

Until the end of the year, the airline Aeroflot will introduce compensation for flight delays due to the fault of the airline with bonus miles for members of the program “Aeroflot Bonus,” Sergey Alexandrovsky, the airline’s CEO, said in an interview with Vedomosti.

The company will compensate for delays with miles in addition to the financial compensation required by law. The measure will affect all Aeroflot flights and Rossiya Airlines flights under the SU code (they are under the commercial control of the parent company of the group).

“For a delay of two to three hours, compensation will be 1000 miles, from three to six hours – 2000 miles, over six hours – 4000 miles. They will be credited immediately, without any additional supporting documents. If a passenger is not a member of the Aeroflot Bonus program, he can simply register and receive an accrual automatically,” the top manager said.

The Pobeda low-cost airline (part of the Aeroflot group), according to him, will also be connected to the Aeroflot Bonus program. Miles accrual for flights by this subsidiary airline will be launched before the end of the year, it will be possible to buy Pobeda tickets for bonus miles from 2024. The group’s management also plans to supplement the service on board the low-cost airline for Aeroflot business class passengers and Aeroflot Bonus members gold and platinum levels.

Pobeda Airlines has never had its own loyalty program before.