It will be possible to complain to the authorities through the “Gosuslugi”
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A draft law has been submitted to the State Duma that will allow citizens to send appeals to the authorities through the Gosuslug portal. We are talking about extending the work of the feedback subsystem (POS) of the “Gosuslug” to all regions.
As of November 12, 2020, this tool has been running on an experimental basis. With its help, citizens could send appeals to government agencies (21 federal departments, 2400 regional ones), local governments (18,100) and organizations subordinate to them in the field of education and healthcare (68,100). During the experiment, about 10 million complaints were received by the authorities through the PIC: about 62,800 in 2020, 7.5 million in 2021, and 2 million from January 1 to July 1, 2022.
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