Aeroflot will improve its ticketing system for parents with babies

Aeroflot Airlines (MOEX: AFLT) plans to finalize the ticketing system to provide the technical ability for parents to independently determine the seat on the plane that will contain an infant, who does not need to buy a separate ticket with a seat.

The carrier’s intentions to begin finalizing the system, according to information “RIA News”says the response of the Prosecutor General’s Office of the Russian Federation to a request from State Duma deputy from United Russia Tatyana Butskaya.

“The functionality of the ticketing system has been improved in terms of ensuring the technical ability for passengers to independently determine the child’s destination. Responsible employees and agents have been informed of the procedure for upgrading service class, including in cases where the booking contains a record of a child with his assignment to a specific accompanying person of the passenger’s choice,” the Prosecutor General’s Office cites the airline’s position.

The reason for the proceedings was the complaint of comedian Ilya Sobolev, who in October this year publicly accused Aeroflot airline of improperly performing services due to the fact that the carrier seated an infant child with him in economy class, while he wanted him to be with him. wife flying in business class. Aeroflot said that they refused to place the comedian’s child with his mother in business class, since he was assigned to his father during check-in. The company explained that, according to the regulations, a child without a registered seat is assigned to a specific adult passenger when booking.

Read more about the incident in the Kommersant FM article. “Stand-up comedian delayed flight.”

Alexander Kislov