Wildberries will allow you to cancel purchases immediately after ordering – Kommersant
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Starting in January, Wildberries will have the ability to cancel a purchase immediately after ordering in test mode. The function will be useful for buyers who accidentally placed an order, chose the wrong address, or mistakenly indicated a larger number of items, clarified TASS in the marketplace press service. You can cancel your order in the first hour or until the seller begins assembly.
First, the function will be launched for customers who buy goods on a postpaid basis, that is, for 80% of users. In the future it will be expanded to all categories. In addition, order cancellation will not be available for all products at first. The testing involves sellers who store products in their own warehouses. Later the function will apply to the entire range.
If delivery cannot be canceled in the application or on the website using a button, then the goods can still be refused upon receipt or returned according to the site’s rules. For those who make purchases on a prepaid basis, the order can be canceled by writing an email.
About how online stores cope with the pre-holiday rush – in the material “Kommersant FM” “Pickup points do not carry out orders”.
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