Wildberries denies higher return costs

The information about the increase in the fine for returning goods to Wildberries is false, the company’s press service told Kommersant. Earlier, the Telegram channels “Bloody Lady” and “Caution, Moscow” associated with Ksenia Sobchak wrote about the increase in the cost of returns.

“The information about the “increase in the cost of returning goods to Wildberries”, spread by the Bloody Lady and Beware, Moscow Telegram channels, is another attempt to mislead. We are sad to note that not only trees turn yellow in autumn, but also some Telegram channels, ”said Wildberries.

The company noted that, on the contrary, they introduced free returns for more than 50% of buyers before the school season to help prepare children for school.

“We are talking about customers who make informed purchases (those who carefully choose products and make few returns) – we have the majority of them. In addition, general return rates have been lowered to increase the affordability of online shopping,” the marketplace said.

On September 2, the Telegram channel “Caution, Moscow” appeared fast about increasing the fine for returning goods to Wildberries up to 100 rubles. According to the channel, this is the third price increase in recent times. First, buyers had to pay 50 rubles, then 75 rubles, and now supposedly 100 rubles.

Daria Erozbek