Wildberries decided to give money from fines for substitution of goods to partner pickup points, by analogy with their own
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The Wildberries marketplace will begin to apply the “zero effect” principle not only in its own pick-up points (PIU), but also in partner ones. This means that the company will direct the money collected for the substitution of goods in equal proportions to bonus payments to representatives of partner pickups.
“This approach was launched on April 21, 2023 and was applied only to employees of their own pickups. At the suggestion of an initiative group of partners in the commission at Opora Rossii, which was approved by Wildberries, the “zero principle” will now apply to partner pickup points, ”the company said in a statement cited by “News”.
Additional bonuses will be accrued daily. They will be paid every week. The first transfers in the amount of 40 million rubles. will arrive today, April 26th. Pickup points that do not contain lost or replacement goods or their number is minimal will receive bonuses from the company.
On March 9, Wildberries announced the introduction of new rules for pickup point owners. They were going to be charged the full cost of the order if a defect or other product was found when it was returned to the warehouse. In response, the owners of the Wildberries pickup point announced a strike demanding the cancellation of fines and the return of the money paid. In April, against the backdrop of a conflict with the owners of the pickup point due to innovations, the marketplace softened fines. April 20 court acknowledged illegal requirement of Wildberries for buyers to pay for the return of goods of inadequate quality.
About how the expert council at the Federal Antimonopoly Service reacted to the conflict – in the material “Kommersant” “Platforms will be tested for practice”.
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