A class action lawsuit has been filed against Aeroflot for canceled tickets to Phuket
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The Presnensky District Court of Moscow received a class action lawsuit from passengers whose tickets for the Aeroflot flight Yekaterinburg-Phuket in October were canceled by the carrier. Aeroflot expressed its readiness to resolve the dispute out of court. About filing a claim RBC said the passenger representative, managing partner of the Vatamanyuk & Partners law group, Vladislav Vatamanyuk.
In October, tickets from Moscow, Yekaterinburg and Krasnoyarsk to Phuket went on sale on the Aeroflot website at prices significantly lower than market prices. The cost of a round-trip fare ranged from 6.5 to 20 thousand rubles. As a result, in one day, sales for this route jumped 37 times, more than 2.5 thousand tickets were sold. The company soon canceled them, explaining the prices as a technical glitch.
According to the affected passengers, Aeroflot did not have the right to unilaterally refuse the original deal to pay for the flight, despite the fact that the company returned money for sold tickets and offered a discount on new ones. Vladislav Vatamanyuk said that 54 people were declared victims in the lawsuit filed with the Presnensky District Court. “In relation to four more people, applications to join the lawsuit will be filed within a few days. Plus, more than 300 people previously submitted applications to us to represent their interests,” the lawyer said.
The passengers’ claim is based on the law “On the Protection of Consumer Rights”, according to which, when returning a product or service of inadequate quality, the consumer has the right to demand compensation for the difference between the price established by the contract and the price upon return.
As Mr. Vatamanyuk explained, we are talking about the difference between the cost of the flight, valid at the time the pre-trial claim was sent to Aeroflot in November, and the original “erroneous” price. Based on 54 passengers, this amount is about 7.5 million rubles. The requirements also relate to the collection of a penalty for the period of delay in payment, compensation for moral damage and a court fine in the amount of 50% of the amount satisfied. Thus, the total amount of the claim could increase to 11.5–12.5 million rubles, the lawyer noted.
The press service of Aeroflot told RBC that they “regret the inconvenience caused,” but believe that there are no grounds for paying the difference between prices. The airline also added that all demands justified in court will be fulfilled, and with passengers who turn to the carrier itself to resolve the situation, the issue can be resolved individually in a pre-trial manner.
Read more about the situation in the Kommersant FM article. “Aeroflot explained itself to passengers”.
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