Wildberries denied information about increasing fees for returning goods – Kommersant
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The information that has appeared about an increase in the fee for returning goods to Wildberries is not true, the company said. They clarified that they did not change the cost of reverse logistics, and the possibility of compensating the costs of returning goods of proper quality remains only in certain cases. Earlier today, November 30, messages appeared in Telegram channels about an increase in the cost of returning to Wildberries to 1 thousand rubles. when ordering goods at a price of up to 2 thousand rubles.
As Wildberries clarified, for 94% of goods for which there is a paid return, the cost of reverse logistics does not exceed 100 rubles. If return delivery is compensated by the client, it is calculated individually, including based on distance and features, such as the dimensions and fragility of the goods, the company added. In some cases, for large-sized goods or when delivering to remote regions, the cost may increase, Wildberries reported. They added that in November they canceled the fee for reverse logistics when returning more than 1.2 thousand types of goods.
According to Data Insight, at the end of 2022, Wildberries ranked first in revenue among online stores with online sales – 1.61 trillion rubles. with a number of completed orders of 1.49 billion units and an average receipt of 1.08 thousand rubles. In the first half of 2023, turnover from sales of goods and services, GMV, at Wildberries increased by 94%, to 1.22 trillion rubles. year on year, the company reported.
About the next inspection of Wildberries by security forces – in the Kommersant material “They asked the warehouse for documents”.
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