The CSR calculated how much Russians spend on average to pay for subscriptions to online services
[ad_1]
On average, Russians who use paid multimedia services by subscription spend 1,000 rubles on them. per month, according to a study by the Center for Strategic Studies (CSR) and ANO Dialog (data collected as a result of a survey of 1.2 thousand respondents from Russia and 600 respondents from Moscow). The study also states that 24% of respondents have experience using paid subscriptions.
At the same time, according to the study, 50% of users with experience using subscriptions in Russia and 45% in Moscow report that they have encountered a situation where the service received through a paid online subscription did not match the stated offer. Among them, they turned to representatives of the service with a request to cancel the subscription of 50%. The CSR notes that citizens of other countries also face a similar problem.
“Regulators in many countries, such as the US, Canada, Germany, the Netherlands, India, are taking measures to protect consumers. These tools range from soft – raising consumer awareness, notifications before the next write-off and / or auto-renewal of a subscription, ease of unsubscribing – to hard – authorizing each payment over a certain amount, prohibiting auto-renewal for a certain period, etc., ”says the director of the center regulatory policy of the CSR Ekaterina Papchenkova.
[ad_2]
Source link
