Raiffeisenbank restored access to the mobile service after a failure – Kommersant

Today, February 22, in the first half of the day, Raiffeisenbank clients began to complain that a number of remote services, primarily related to funds transfers and payments, were working unstable. In particular, this concerned the mobile application and online banking. On the bank’s website and in the application it was noted: “The operation of the bank’s services may now be unstable.”

The day before, on February 21, due to the revocation of the license from Qiwi Bank and the cessation of transactions through it, clients of a number of large banks suffered, including Raiffeisenbank. The fact is that some credit institutions used the services of Qiwi Bank when providing certain services (payments for housing and communal services, cellular communication services and others).

However, unstable operation of the Raiffeisenbank mobile application has been observed on average once a month over the past six months. The bank does not disclose the reasons for this, like other banks that also experience failures in mobile applications. As a rule, banks limit themselves to statements that the failure affects “a small part of clients”, that “some clients cannot log into the applications due to technical work” and in general “there is no failure”, while the specialists of the credit institution are working on the fastest possible solution. option: prompt) elimination.

Apparently, by 16:00 on February 22, the consequences of the failure at Raiffeisenbank had been eliminated. The bank said: “Login to the Raiffeisen Online mobile application has been restored, customers can use the services as usual. The internal technical problem has been completely resolved.” The reasons for the failure were not stated.

Finance department